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Testimonials

Hear what our clients are saying about their experience with us!

Name:  USFloors
Relationship: Colleague
Project Date: May 2017

If you are looking to cross style, design, and flooring…. You have definitely found the right place!!! Go see Michelle!! Michelle has many years of experience when it comes to floor covering and design!!!!

Name: Amy G
Relationship: Client
Project Date: October 2017
Project Price: $10,000 – $49,999

We had a great experience with Classic Flooring and Design. I’m so glad I stumbled upon their store when I was getting something from the vacuum store a couple doors down. Michelle and John were fabulous. Michelle was great about educating me on the pros and cons of the different “wood” options. She gave me an honest opinion when I asked her. John was a great detail man and answered any questions I had about installation. They personally came out to measure my house. I had expected one of their contractors to show up, but no, they actually came! When it was time for installation, Michelle came out in the morning to make sure everything was running smoothly. Then in the middle of the install, we had a family emergency and were MIA for 3 days. Michelle made sure everything continued as scheduled, answering all my questions, made sure the installers did a few extra things like apply the felt pads to our furniture because we weren’t there to do it. When everything was finished, the floors looked beautiful, they cleaned up nicely, and we were ecstatic. And the nicest thing, knowing that we had a family emergency, Michelle didn’t bother us about the final payment. She respectfully waited until things had simmered down and I came in to the store to pay her. They were stellar from start to finish, on schedule 100%, and competitively priced. Classic Flooring was a great experience and I highly recommend them.

Name:  Chris P
Relationship: Client
Project Date: March 2017
Project Price: $50,000 – $100,000

I worked with Classic flooring on 2 projects. The first project was wood flooring which we purchased a Richard Marshall floor. This is the second time we have owned natural wood flooring made by Richard Marshall. The team at Classic Flooring & Design was easy to work with and very professional. They were very helpful in selecting the right materials and colors for our flooring. We love our new floor! The second project was new carpeting. Again, Classic Flooring & Design helped us through the decision process and their installation crew did a great job! I would highly recommend working with them on your project needs!!!

Name:  Eric E
Relationship: Client
Project Date: January 2010
Project Price: $50,000 – $100,000

Classic Flooring and Design over the past 10 years has been taking care of our flooring needs. John and Michelle have given us excellent advise and recommendations. They have an amazing showroom complete with a wide variety of flooring options. Combine the selection with the personalized service and that is a combination that can not be beat by the big box stores.

Name: Bob R
Relationship: Client
Project Date: November 2015
Project Price: $50,000 – $100,000

Michelle and John were supportive, knowledgeable and helpful throughout our remodel. Beginning with the beautiful wood floors throughout, wood stairs, the tile work and quartz countertops in our kitchen and bath rooms and tile floors in our bathrooms, we get many compliments from family and friends when they visit our “new” home. Michelle and John guided us through their portion of our remodel to insure all work was completed as promised.

Name: Beth R
Relationship: Client
Project Date: March 2017
Project Price: $50,000 – $100,000

John and Michelle were wonderful to work with. I knew exactly what I wanted when I walked into their showroom. However, I didn’t see anything in their showroom that matched what I wanted for our new home. Michelle worked nonstop until she found exactly what we were looking for. She was patient, listened to what we wanted, and produced samples in a timely manner. When it came time to select carpet for our staircase, Michelle was on it. I emailed her a picture of a design I was looking for. She produced a sample the following day of the perfect carpet that makes a statement, coordinates with our decor, and is the focal point of our entry. And their installers did an amazing job! Rafael and the guys are amazing!

Name:  Erin D
Relationship: Client
Project Date: September 2016
Project Price: $1,000-$9,999

The team was great from start to finish. The installation went smoothly and our laminate floors look wonderful. The stairs were especially important to get right since the stairwell doubles back on itself and is open to both the upper floor and lower floor. We are very pleased with the product and the process.

Name: Cheyanne A
Relationship: Colleague
Project Date: January 2015
Project Price: $10,000 – $49,999

What a great team! I’ve worked with Michelle and John professionally, and am always impressed with their breadth of knowledge, passion for the product, and compassion for their clients. You can tell they have been doing this as a team for over twenty years, the finished result is beautiful and well coordinated. John background in flooring installation since the mid-80’s proves exemplary as a the result of the finish product., and Michelle’s warmth and enthusiasm is a pleasure to work with. Always a job well done, and I consistently refer my customers to their beautiful Encinitas showroom.

Name: Erin D
Relationship: Client
Project Date: November 2016
Project Price: $10,000 – $49,999

We couldn’t be happier with our new hardwood from Classic Flooring! Michelle, John and Kayla were very helpful from start to finish. Michelle was very helpful when deciding the hardwood and color that would work best for our family and our home. She explained all the different options and was very helpful when deciding the color. Michelle has a great eye for design. Installation was quick, clean, and they finished ahead of schedule. We will use them in the future and will recommend them to friends, family, and neighbors.

Name: John C
Relationship: Client
Project Date: November 2016
Project Price: $10,000 – $49,999

GREAT North County business with excellent customer service, gorgeous choices, and expert advice. Michelle, owner and designer at Classic Flooring & Design is incredibly knowledgeable and has an amazing eye for color and design. She’s truly a Subject Matter Expert in her field. Everytime we walk on our hardwood, carpeted stairs and bedrooms, we are reminded of the great choices and customer service experience at Classic Flooring & Design.

Name: Patti M
Relationship: Client
Project Date: June 2016
Project Price: $10,000 – $49,999

Our experience with Classic Flooring was representative of high level professionalism and customer service. We unfortunately experienced a quality issue directly related to the manufacture’s product we selected and the Classic Flooring Team made sure the issue was resolved to our full satisfaction. This is something that goes a LONG way from a consumer standpoint! We can buy most of the same products at many places but it is the customer service that sets providers of service apart. I will HIGHLY recommend Classic Flooring to anyone who is looking for a high caliber of product supported by value-added customer service!!!

Name: Scott R
Relationship: Client
Project Date: September 2016
Project Price: $10,000 – $49,999

I hired Classic flooring and design to replace my floors and they exceeded my expectations in every way. My designer Michelle was very knowledgeable and honest. She helped me choose a great quality Kahrs hardwood floor that I absolutely love! Some other companies tried to sell me low quality hardwood floors and Michelle helped to educate me to get the best quality hardwood while staying within my budget . I loved working with this family owned business. They were available 24/7 to answer all of my questions and conserns. Their attention to detail was impeccable! Classic Flooring and Design will be my remodel specialists for life and I will recommend their services to all of my family and friends!

Name: Holly S
Relationship: Colleague
Project Date: September 2016
Project Price: $10,000 – $49,999

I have had the great pleasure to work with Michelle and John many times on multiple projects. I have never seen more conscientious or caring business owners. Michelle always goes above and beyond to help my customers find the best product within their budget parameters. They have superior knowledge of products. John, as a second generation flooring installer knows just about everything about the best ways to install flooring products. Our General Contractor’s consult them due to their advanced knowledge and experience. Recently, on a job in La Mesa, Michelle brought me no less than 18 samples, so we could match the new hardwood floor with my customer’s unique wood furniture. They are friendly, kind, caring as people and I cannot say what a great pleasure, as a designer to bring my customers to Classic Flooring & Design. I have never had a negative experience. I highly recommend them.

Name: Craig G
Relationship: Client
Project Date: October 2014
Project Price: $10,000 – $49,999

Michelle and John Alonzo, with their daughter Kayla, are an absolutely amazing team at giving the highest possible level of service with flooring. But way beyond that, they were a major help in our entire remodel. They all, but especially Michelle, guided us through the process, making numerous house calls, tuned in to what we wanted, saved us boatloads of money, and went to bat for us when the inevitable problems arose. In addition to providing flooring on the whole first level, they basically acted as general contractor on a full kitchen remodel, full painting, two bathroom remodels – tile, counters, everything. All three of them went way above and beyond the call of duty and the final product was nothing short of stunning! DO NOT HESITATE to call upon Michelle, John, or Kayla when putting together not just your next flooring job, but your whole remodel! They will give you the best product at the best price with unequaled service. And finally, a particular thank you to Michelle, who lived and breathed our project and spent countless hours assisting us and keeping us laughing.

Name: Dawn V
Relationship: Client
Project Date: June 2014
Project Price: $10,000 – $49,999

Classic Flooring & Design pays attention to details and gave us what we wanted. We were looking for wood flooring for our living room remodel. We needed the new flooring to match with our existing wood flooring and tile. Michelle took the time to show us several samples, in multiple price ranges, explaining the differences for each one, and then let us make our decision. No high pressure – just professionalism all around. Our floor looks fabulous and it elicits the “wow” factor from everyone entering our home. We will continue to use CF&D, and recommend them to our family and friends as we feel 100% comfortable doing so.

Name: Sandy C
Relationship: Client
Project Date: March 2016
Project Price: $10,000 – $49,999

Michelle and John were such a huge help in choosing our hardwood floor. I met with multiple installers who would measure, give me a price and bring over a few samples, but none of them were able to give me much information on the floors themselves. Michelle met with me multiple times and gave so much information about each of the different choices of flooring to help me choose the right floor for our household. It was helpful having a showroom to go to and look at all of the choices. She even went through the trouble of bringing samples she thought I might like from her other showroom in Fallbrook. We took many different samples home in order to narrow down to the perfect floor. She was very patient with us throughout our long process. The installation was fast and the quality perfect. I would definitely recommend them again!

Name: Geri B
Relationship: Client
Project Date: May 2015
Project Price: $10,000 – $49,999

The husband and wife team of Classic Flooring & Design are top notched. Part of my remodeling job included replacing all the flooring in my house. I walked in their store not knowing much about whether I should go with tile or a wood surface. Michelle took all the time necessary to explain the differences of each type of flooring material and did not finish until all my questions were answered and was completely satisfied. She communicated effectively throughout the entire job, from start to finish. The customer service and quality of product Classic provides is second to none.

Name: Anita A
Relationship: Client
Project Date: November 2015
Project Price: $10,000 – $49,999

Michelle came out last week to assess my flooring needs.  She was on time, knowledgeable, and courteous.  We discussed several options and I am certain she will provide me with exactly what I need..  I would highly recommend this company.